For NDIS providers
Supporting a PFPM participant? Send us your invoices and we’ll process correct ones within 2 business days.
Getting paid
Fast, simple payments
We check each invoice against the participant’s plan and the NDIS Pricing Arrangements, then pay it straight into your account.
Tip: Invoices missing details can’t be paid until they’re fixed. Use the checklist below to avoid delays.
Invoice checklist
What to include on your invoice
- Your business name and ABN
- Invoice number and date
- Participant’s full name
- Participant’s NDIS number
- Date(s) the support was delivered
- NDIS support item number
- Hours or quantity, and the unit price
- Total amount, and GST if it applies
- Your bank details (BSB and account number)
- A contact name, phone or email
Payment timeframe
What to expect
2business days to process a correct invoice
7days a week we’re available to help — 8am – 10pm, 7 days
1email address for every invoice: admin@pfpm.com.au
Payment times start from when we receive a complete, correct invoice and the participant has enough funds in the right budget.
Question about a payment?
Have your invoice number ready and we’ll look it up for you.
Call 1300 765 573