Frequently asked questions
Simple answers to common questions. Can’t find yours? Call us on 1300 765 573.
The basics
What is plan management?
It’s one of the ways to manage your NDIS funding. A plan manager, like us, pays your providers, keeps track of your budget and sends you a monthly statement. You still choose your supports.
How much does it cost?
Nothing out of your pocket. Plan management is funded as its own item in your NDIS plan, so our fee doesn’t come out of your other supports.
Is my information kept private?
Yes. We protect your personal information and only use it to manage your plan. Read our Privacy Policy for details.
Getting started
How do I get plan management in my plan?
Ask your LAC or NDIS planner. You can ask at your planning meeting, or contact the NDIS at any time to ask for a change. We’re happy to help you with what to say.
How do I switch plan managers?
Sign up with us and let your current plan manager know you’re moving. We’ll help make sure your providers know where to send invoices, so nothing is missed.
What are your opening hours?
We’re available 8am to 10pm, 7 days a week. Call us on 1300 765 573 or email admin@pfpm.com.au.
Can someone sign up for me?
Yes. A family member, carer, nominee or support coordinator can contact us on your behalf. We’ll just need your OK.
Providers & invoices
Can I use unregistered providers?
In most cases, yes. Plan management lets you choose registered and unregistered providers. Prices need to be within the NDIS pricing limits — we check this for you.
How do providers send invoices?
Providers email their invoices to admin@pfpm.com.au. Our For Providers page lists what to include.
How quickly are invoices paid?
We process correct invoices within 2 business days of receiving them.
Can I pay a provider myself and get paid back?
Yes. Send us the invoice and proof of payment, and we’ll pay you back from your plan.
Still have a question? We’re happy to help.