Complaints & Feedback
We want to hear from you — good or bad. Your feedback helps us do better.
How to give feedback or make a complaint
- Call us on 1300 765 573
- Email admin@pfpm.com.au
- Use our contact form
You can ask someone you trust, like a family member, carer or advocate, to help you or to contact us for you. If you need an interpreter, call TIS National on 131 450.
What happens next
We will let you know promptly that we have received your complaint, work with you to fix it, and keep you updated. Making a complaint will not affect the service you receive from us.
If you are not happy with our response
You can contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544 (free call from landlines)
- Website: ndiscommission.gov.au
Last updated: 9 October 2026