Free of charge
Your plan manager fee is funded in your NDIS plan. It costs you nothing.
NDIS Plan Management
Your NDIS plan, managed promptly.
We pay your providers, track your budget and handle the paperwork — so you can focus on living your life. And it costs you nothing.
- Registered NDIS Provider
- Australia-wide
- Invoices paid in 2 business days
2 business daysto process your invoices
$0 to youour fee is funded in your plan
Our promise to you
Fast
We process submitted invoices within 2 business days.
Trustworthy
Checks and controls in place so your plan is managed according to NDIS guidelines.
Fast call-backs
Leave your details and a real person from our team will call you back promptly.
- Registered NDIS ProviderRegistration ID 4-HQHJS7N
- Member of an Australian accounting bodyQualified financial professionals
- ABN 91 660 610 686Registered Australian business
- Brookwater, QLDSupporting participants Australia-wide
Your goals. Our commitment.
More than managing your NDIS budget
At Prompt Financial Plan Management, we do more than manage your NDIS budget — we support you in achieving your goals.
We understand the challenges you face and provide caring, reliable service to help you make the most of your NDIS funding.
How we help you
Everything money-related in your plan, sorted
You choose your supports. We look after the payments, the paperwork and the questions.
Understand your NDIS entitlements
We explain what your plan covers, in plain English.
Navigate your plan smoothly
We keep you on track, so there are no surprises.
Pay providers on your behalf
Your providers get paid on time, every time.
Handle all your provider invoices
We check every invoice before we pay it.
Make claims on payments
We claim from the NDIS for you, so you don’t have to.
Monthly statements
See what’s been spent and what’s left — every month.
Help with any NDIS question
Not sure about something? Just ask us.
Multilingual team
Talk to us in the language you’re most comfortable with.
PFPM at a glance
- 2business days to process your invoices
- $0out of your pocket — our fee is funded in your plan
- 8states and territories we support
What is plan management?
A helping hand with the money side of your plan
Plan management is one of the ways you can manage your NDIS funding. A plan manager pays your providers and keeps track of your budget for you.
- Your providers send their invoices to us.
- We check them and pay them from your NDIS funds.
- You get a clear statement every month.
- You stay in control of who you choose.
Registered or unregistered providers? With plan management you can usually choose either. Registered providers are checked by the NDIS Quality and Safeguards Commission. Unregistered providers can give you more choice. We’ll help you work out what’s right for you.
Switch to PFPM
Getting started is simple
Three easy steps, and there’s no cost to you.
Step 1: Send us your NDIS plan
Email a copy of your NDIS-approved plan, or call us on 1300 765 573. We’ll send you our Welcome Pack and Service Agreement to review and sign.
Step 2: We connect with the NDIS
Once we have your plan and consent, we arrange your plan management connection with the NDIS.
Step 3: We take care of the rest
Once connected, we can begin processing your invoices within two days. You get clear monthly statements.
Our multilingual team
Talk to us in your language
Money and paperwork are easier to understand in the language you know best. Our multilingual team can help in several languages — just tell us your preferred language when you sign up. If we don’t speak yours, we’ll arrange a free interpreter.
Need an interpreter? Call TIS National on 131 450 and ask them to call us on 1300 765 573.
Resource Hub
See all guides
Helpful guides, in plain English
Short, simple guides to help you get the most from your NDIS plan.
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Choosing
Plan-managed, self-managed or NDIA-managed?
The three ways to manage your NDIS funding, in plain English — and how to choose.
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Switching
How to switch plan managers
A simple step-by-step guide to changing plan managers without missing a payment.
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Your plan
Understanding your NDIS budget
What Core, Capital and Capacity Building mean, and what each part of your plan can pay for.
Service areas
Wherever you live in Australia, we can help
We’re based in Brookwater, Queensland, and support participants in every state and territory by phone, email and video call.
- QLDQueensland
- NSWNew South Wales
- VICVictoria
- WAWestern Australia
- SASouth Australia
- TASTasmania
- ACTAustralian Capital Territory
- NTNorthern Territory
FAQs
Questions people often ask
What is plan management?
It’s one of the ways to manage your NDIS funding. A plan manager, like us, pays your providers, keeps track of your budget and sends you a monthly statement. You still choose your supports.
How much does it cost?
Nothing out of your pocket. Plan management is funded as its own item in your NDIS plan, so our fee doesn’t come out of your other supports.
How do I get plan management in my plan?
Ask your LAC or NDIS planner. You can ask at your planning meeting, or contact the NDIS at any time to ask for a change. We’re happy to help you with what to say.
Can I use unregistered providers?
In most cases, yes. Plan management lets you choose registered and unregistered providers. Prices need to be within the NDIS pricing limits — we check this for you.
How do providers send invoices?
Providers email their invoices to admin@pfpm.com.au. Our For Providers page lists what to include.
How quickly are invoices paid?
We process correct invoices within 2 business days of receiving them.
How do I switch plan managers?
Sign up with us and let your current plan manager know you’re moving. We’ll help make sure your providers know where to send invoices, so nothing is missed.